Why is there a setup fee?

The setup fee will cover the following:

  1. Preliminary information gathering of your server by one of our engineers.
  2. You will be required to complete a questionnaire at this time. Setting up your server on our 24/7 Central Monitoring System that is located in 6 geographically disperse data centers in Australia, Singapore, Netherlands, Seattle, Dallas, Washington D.C USA
  3. Setting up an escalation procedure
  4. Setting up the necessary access token therefore our automated daemon and go into your server to perform regular check automatically
  5. Performing a detail server audit to identify any weakness in your server.
  6. To facilitate the exchange of Information Privacy and Server Management Agreement between you and us.